Everyone has questions when it comes time to have a service performed. Whether you have questions about the service or about finding the best company, we’ve got answers for you.
About the Concrete

What is the difference between stamped concrete and overlay?

They are two different products. “Overlays” are 1/4 inch thick and are applied over existing concrete. “Stamped” concrete is a process of stamping newly poured concrete.

How soon can I set things on my concrete

Concrete takes 7 to 28 days to fully cure; the curing time for each product is different. Your new concrete requires 2 hours of curing before it can handle light rain and 24 hours before it can withstand ANY foot traffic. Try not to bump or hit your new concrete with hard objects for the first 28 days. You will notice the color changing during the curing process. Don’t worry; this is normal for the curing process of concrete.

How can I keep my concrete looking its best?

. Avoid scraping heavy objects across the surface of the concrete. Keep oil (B-B-Q’s, automobile spills, etc.) from the concrete surface. Use “Simple Green” to remove tire marks. Never use a wire brush to clean concrete.

Will my concrete crack?

Because all concrete cracks, and we want to control where it will appear, we use “control joints” to manage the cracking. Control joints are strategically placed, using industry standards, to allow for movements caused by temperature changes, and drying shrinkage. If a workmanship related crack occurs, ArtCon will fix it.

How long will it take to set and pour my concrete

It all depends on the particular job specifications, weather conditions, as well as set and pour schedules. 1 – 10 yards of concrete can be poured in the same day. 10 – 20 yards usually takes about two days. (80 Square feet is equal to 1 yard.)

What is concrete sealer?

Sealer is a top coat that’s put on particluar types of finished concrete projects after it has time to cure (usually with in a month, depending on weather) to protect the concrete. It usually will enhance the color and beauty of the concrete. Sealers will generally help the concrete to become physically stronger and helps to resist damage from stains, acids, moisture, mold and mildew.

How long will a sealer last

Just like normal housekeeping responsibilities, to maintain the continued beauty of yoru original concrete project, re-application of sealer may be necessary yearly, depending upon traffic, stains, and environmental conditions on the concrete.

Will colors always match

All colors are for reference only and may not depict final color on job. We do not guarantee any matches between color charts, photos and samples with the actual finished product. Each job is an original unto itself and no job will ever match another job exactly. The aggregates and other raw materials used to make our decorative concrete are products by nature and therefore are subject to variations in color, size and shape. Many paver manufacturers have various blend colors that consist of two or more colors. When choosing a blend, it is important to keep in mind that some of the pavers will be dominant in one of the colors and some will be a combination of the colors that are in the particular blend.

About the Service and Company

What is required of a contractor

The Nevada Contractors Board requires that a contractor must have a minimum of four years of experience as a workman, supervising employee or contractors inthe field; to pass contractor tests administered by the Board, to be bonded and insured and to be “of good character.” (Nevada Revised Statute 624)

What is the payment policy?

A. 50% down, 50% at completion of the project. If sealer is required, you may deduct 5%, or $200 (whichever is greater) from the final payment. Balance is due after sealer is applied. We accept Visa, Mastercard, American Express and Discover credit cards.

What does the warranty cover?

Artcon, Inc. is not responsible for defects caused by improperly poured, troweled or cured concrete. Artcon, Inc. is not responsible for defects due to ground moisture or efflorescence resulting in milky or clouded sealer or lack of proper maintenance or use of the subject area.

The Bottom Line When it Comes to Hiring a Concrete Contractor…

Always obtain referrals from builders and homeowners who have used concrete tile contractors. Meet with them to get an appreciation for their commitment to quality and value in your job.

Do they have a reputation for honesty and quality? Do they complete their jobs on time and within budget? Do they understand and abide by manufacturer specifications for installation?

Evaluate potential contractors’ insurance policies and record their professional license number so that you can ask your state’s Department of Professional Regulation and Licensing about its validity. Keep a healthy skepticism about performance claims and check with the Better Business Bureau to see if there are any claims against a contractor.

Do not allow your contractor to begin work until you have both signed a contract specifying the terms of the work, the start and end date, lien releases, warranties, responsibility for permits, the total installed cost and a payment schedule. Make sure they agree to keep the job site neat, clean and safe throughout the installation process.

Make sure to select an installer familiar with the manufacturer’s recommendations for quality and don’t hesitate to ask for references. A reputable contractor should be glad to provide a list of successful projects. It’s also important to protect your investment when using decorative concrete, so speak with your contractor about proper maintenance procedures.